Last updated: August 19, 2026
By accessing moshivo.com (the "Site") or using the Moshivo application (the "App", together the "Service"), you agree to be bound by these Terms of Use. If you do not agree, please do not use the Service.
Moshivo is the conversion desk for aesthetic clinics: it helps a clinic reach new patients, turn interest into bookings and revenue, and keep them coming back. It captures inquiries across LINE, WhatsApp, Instagram, Facebook Messenger, email and your website, answers and qualifies them — including with an AI assistant acting on your instructions — books appointments against your live availability and your calendars, asks for a deposit or a payment where you configure one, sends confirmations, reminders, review requests and recalls, and reports on what all of it produced. Where you connect an electronic medical record, it also writes appointments to it and reads changes back. By connecting a channel, a calendar, a payment provider or a medical record, you authorize Moshivo to act on your behalf within the scopes and credentials you grant, and only for those purposes.
Moshivo is an operational and commercial front-desk tool. It is not a system of record for your industry (such as a medical, legal or financial record system) and does not provide professional advice. The business remains solely responsible for the services it delivers, for the advice it gives, and for complying with all regulations applicable to it, including advertising and data-protection rules. Content sent to contacts through the Service is the business's responsibility.
As the data controller for its contacts, the business is responsible for having a lawful basis and obtaining any consent required to contact people on the channels it connects, for honoring opt-outs, and for the accuracy and lawfulness of the content and offers it sends. You agree to keep sensitive records out of the Service.
Paid plans are billed as monthly subscriptions in the currency shown at signup. Payments are processed by Stripe, Inc. — we never store your card details; they are held by Stripe under its own terms and privacy policy. New workspaces start with a 14-day free trial: a valid payment method is required to activate the workspace, and the first charge occurs automatically at the end of the trial unless you cancel before it ends. Subscriptions renew automatically each month until cancelled. You can cancel at any time from the billing portal in your workspace settings; cancellation takes effect at the end of the current billing period, and amounts already charged are non-refundable except where required by law. Displayed prices exclude taxes: VAT, GST or equivalent taxes may be added at checkout based on your billing country. If you fail to pay, we may suspend and ultimately terminate your workspace after notice. We may change plan pricing with at least 30 days' notice before your next renewal. Some features are metered and may incur usage-based fees on top of your subscription. Messaging channels (LINE and WhatsApp) charge per-message or per-conversation fees set by the platform, which are passed through to you. AI features are included on every plan, within two monthly allowances. CONVERSATIONS are threads the agent answers on your behalf across your channels — one thread counts once, however many messages it takes, and follow-ups within it are not counted again. AI CREDITS cover what your team asks the agent to produce: a reply draft is 1 credit, a social caption 2, a blog article 10 and a manual rebuild of your business memory 12. Your plan's allowances are shown on the pricing page and in your workspace. We email you as you approach each one. Beyond a conversation allowance the agent stops answering new threads and hands them to your team; beyond the credit allowance the drafting features pause. Nothing is charged automatically above an allowance: allowances reset on the 1st of each month, and you can move to a higher plan at any time. Scale is priced by the number of locations: a base covering two, plus a per-location fee for each further one, and its allowances are those of the Growth plan for each location. Allowances are reviewed periodically and may be adjusted; should usage above an allowance become chargeable, we will make the price clear before it applies. You can see where you stand at any time from the Agent and Writing pages in your workspace.
All content on the Site and within the App — including text, graphics, logos, and code — is the property of Moshivo LLC and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
You agree not to use the Service for any unlawful purpose, to send spam or content that violates a channel's rules, to transmit harmful or disruptive content, to attempt to gain unauthorized access to the Service or its infrastructure, or to interfere with its proper functioning.
The Service integrates with third-party platforms including LINE, Meta (WhatsApp Business, Instagram, Facebook Messenger), TikTok and Google. Your use of these integrations is also subject to those platforms' own terms (for example, WhatsApp Business messaging and template policies). You are responsible for ensuring your use complies with them. Moshivo is not liable for actions taken by third-party platforms against your account, including message restrictions, template rejections, or account suspension.
The Service can present your own payment link to your clients, or create a payment session on your own Stripe account using credentials you supply. Moshivo is not a party to those transactions: it does not process, hold, transmit or refund your clients' money, and it never sees or stores card details, which are collected by Stripe on its own pages under its own terms. You remain the merchant of record and are solely responsible for your agreement with Stripe (or any other provider), for what you charge, for refunds, chargebacks, taxes and receipts, and for complying with the payment rules that apply where you operate. Amounts we display — collected, outstanding, paid in full — record what the Service was told; they are not an accounting statement or a settlement confirmation, and your provider's dashboard prevails. You are responsible for the credentials you paste and for revoking them when they should no longer be used.
The Service is provided "as is" without warranties of any kind, express or implied. Moshivo LLC does not warrant that the Service will be uninterrupted, error-free, or free of harmful components, nor does it guarantee any specific number of inquiries, bookings or business outcomes.
To the fullest extent permitted by law, Moshivo LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Service.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict of law provisions.
We reserve the right to modify these Terms at any time. Continued use of the Service after changes constitutes your acceptance of the revised Terms.
Questions about these Terms? Contact us at:
Moshivo LLC, 8 The Green #21902, Dover, Delaware 19901, USA
hello@moshivo.com